Find Archived Activities Faster

Now your sales reps have a complete view of all their activities. Activities, including archived activities, are visible in the activity timeline and the Activity History related list. Reps can open and edit any activity, including archived activities. Previously, they could only view archived activities, not interact with them.

Where: This change applies to Lightning Experience in Essentials, Professional, Enterprise, Performance, Unlimited, and Developer editions.

Why: Reps can view the history of their work with customers, including archived activities (1), from several places.

Clicking View All (2) in the Activity History related list opens the Activity History tab.

Activity History related list

In the Activity History tab, reps can sort entries. They can click the subject (1) to open and edit activities, or use the row-level dropdown (2) to edit or delete activities.

Activity History tab

Clicking View All in the activity timeline opens the All Activity History list.

Archived activities

The All Activity History list is ideal for printing.

All Activity History tab