Lightning Dialer: Use a Custom Caller ID

Do your reps want to use their existing phone number as the caller ID when making calls? Now they can assign their mobile number or main business line to Lightning Dialer from their personal settings.
Note

Note

For now, we support outgoing calls only to the United States and Canada.

Where: This change applies to Lightning Dialer in Lightning Experience. Lightning Dialer is available for an extra cost in Essentials, Professional, Enterprise, Performance, and Unlimited editions.

Who: Users need both Dialer Inbound and Dialer Outbound licenses to assign a custom number.

How: Sales reps can add a custom caller ID from the Dialer Settings page from their personal settings or the call panel.

custom number option on the Dialer Settings page

Before a rep can use the number, the rep must enter a provided code to verify it. More than one sales rep can’t use the same custom number.
Note

Note

Inbound calls made to the custom number go directly to the mobile or business line, not through Lightning Dialer.