Send Custom Notifications with Flow Builder

Flow Builder puts you in control of who needs to know what and when. You can use Flow Builder to send customized notifications when important events occur. Previously, custom notification actions were fully supported only in Process Builder. Now the Notification Type IDs that you create in Notification Builder are available directly in the Flow Builder UI, so you can more easily reach your users when important events occur.

Where: This change applies to Lightning Experience in Essentials, Professional, Enterprise, Performance, Unlimited, and Developer editions. You can send notifications to desktop users in Lightning Experience and Salesforce Classic in all editions and to mobile users in the current Salesforce mobile app in all editions, except Database.com, and the new Salesforce mobile app in all editions, except Essentials and Database.com. You can also send notifications to users in Mobile Publisher apps for an extra cost.

How: In Setup, search for Notification Builder and create a Custom Notification Type.

Then add the Send Custom Notification action to an action in Flow Builder, and select your Notification Type ID.