Connect to Your Customers with WhatsApp (Pilot)

Let customers communicate with support agents using WhatsApp. Customers use WhatsApp to send messages internationally and agents reply from the Service Console.

Where: This change applies to orgs with access to Messaging through a Digital Engagement add-on. Messaging in Lightning Experience is available in Enterprise, Performance, Unlimited, and Developer editions with the Service Cloud.

Note

Note

We provide Messaging WhatsApp to selected customers through a pilot program that requires agreement to specific terms and conditions. To be nominated to participate in the program, contact your Success Manager or log a case in https://help.salesforce.com/home. Because pilot programs are subject to change, we can’t guarantee acceptance. This pilot feature isn’t generally available, as referenced in this document or in press releases or public statements. We can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only based on generally available features.