Keep Close Track of Provider Relationships

You can never know too much about the health care providers who are delivering services to your patients or insurance plan members. Now you can track your relationship with each provider in your own verified provider directory.

Who: To use the provider data model, you must have the Health Cloud license provisioned in your org. Users need the Health Cloud and the Health Cloud Platform permission set licenses.

Where: This change applies to Lightning Experience and all versions of the Salesforce app in Professional, Performance, and Unlimited editions where Health Cloud is enabled.

Why: Provider relationship management is important across the health industry.
  • In an insurance organization, you want to engage physicians to improve outcomes and reduce the cost of care.
  • In a provider organization, you want to connect to partner providers to make sure your patients are getting all the care they need, and to drive referrals to your own services.
  • In a Life Sciences organization, you need to work closely with physicians to identify and deliver the devices, medications, and services they need.

How: Import provider data using the comprehensive provider data model, and create an informational card for each provider to centralize your provider interactions.