Display Customer-Provided Scores for a Particular Record (Pilot)
Use the Customer Experience Score Lightning component to display the score provided by your customers. Add the component to custom objects and the following standard objects: Account, Case, Contact, and User.
Where: This change applies to Lightning Experience in Performance, Partner Developer, Enterprise, Developer, and Unlimited editions where Salesforce Surveys is enabled.
How: Drag the Customer Experience Score component to a record page. Choose whether to display the latest or the average score, and how the score is calculated.