Release Notes

Get Connected Faster with Enhancements to Email-to-Case
Turning your support emails into cases is easier than ever. Skip the manual Gmail setup by connecting your Google account to Salesforce and selecting the email address you want to use.

Get to Know Essentials, One Minute at a Time
There’s a lot to learn about Essentials, and we know that you might not have as much time to explore as you’d like. Check out our new Salesforce Essentials 1-Minute Feature Tours video series. See how you can use Salesforce to import and organize your data, streamline your sales process, and get cases from your email and social media pages. Learn how to use a phone inside Salesforce, and offer instant conversation to your customers. We have more videos in the works, so bookmark this playlist and keep checking back.

Set Up Your Email and Social Cases with Revamped Setup Flows
We simplified the instructions in the Facebook, Twitter, and Email-to-Case setup flows. In the Email-to-Case setup flow, we made sure that our instructions are super clear and easy to follow. We refreshed the Facebook and Twitter setup flows to make the titles clearer. All three flows help Salesforce create cases from your incoming emails and social media posts, so you can spend less time tracking and more time answering your customers’ issues and questions.

See Changes to Sales and Service with an Essentials Filter
We’ve got tons to announce in Salesforce each release, and we want to make it easier for you to find what’s relevant to Essentials. Use the new Essentials filter to cut through the noise and find what’s most important for your small business.

Salesforce Essentials: Email-to-Case Enhancements, New Videos, Setup Flow Updates, and Other Changes