Chatter: Question Character Limit, Case Feed Item Visibility, and Mobile Record Navigation

Experience clearer character limits on questions. Set case feed item visibility to public or private. Opt to view more record feed information or skip it in the new Salesforce mobile app.

Get Clearer Character Limits on Questions
Chatter has had an unspoken limit of 255 characters on a Question field. When a question exceeded that limit, you found out only after you clicked Ask. Now the limit is clearly noted on the Question field, and we’re enforcing it by stopping you when you reach 255 characters.
Set Visibility of Feed Items in a Case Feed
In Lightning Experience and Lightning Service Console, agents can control whether a feed item is private or public. Public feed items are visible to both internal and external users. Private feed items are visible only to internal users.
See More Record Details When You Want (and Not When You Don't)
A new View More button appears after the first set of Chatter posts, record detail fields, and related list items on a record. If you want to see more of these items, you have the convenience of the View More button. If you don’t need all that information, the button makes it possible to scroll past these items to the useful record information that lies beyond.
Manage Delivery Settings for Chatter
Use Notification Builder to choose desktop and mobile delivery channels, including supported Salesforce apps, for standard notification types. Previously, Salesforce defined the delivery channels for standard notifications. Now you have more control over Chatter notifications, including group manager announcements, group mentions on a post, individual mentions on a post, new comments on a post, new messages, posts to a group, posts to a profile, and posts to a stream.

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