Launch Flows in Standard Navigation Apps with Lightning Flow for Service
Where: This change applies to Lightning Experience in Essentials, Professional, Enterprise, Performance, Unlimited, and Developer editions.
How: If you’ve used the Guided Action List component in a console app, the procedure to configure it in a standard navigation app is the same. In a standard navigation app, when a record that has an associated flow is opened, the flow launches in a popup window instead of a subtab.
Associate records to flows using Salesforce automation tools. In the Lightning App Builder, add the Guided Action List component to a record page. You can configure default flows for specific channels, like phone and chat, and specify which flows you want users to complete first and last.