Train Bots More Easily with a Unified Intent Set Across All Bot Versions
All Einstein Bot versions now share a single bot intent set. To add customer inputs,
you previously had to update the intents for each bot version. Now with unified intents, each
bot version learns from the unified intent set. If you currently have multiple bot versions, we
moved them into standalone bots. New versions share an intent set.
Where: This change applies to both Lightning Experience and Salesforce Classic in Enterprise, Performance, Unlimited, and Developer editions. Setup for Einstein Bots is available only in Lightning Experience.
Who: Einstein Bots is available to orgs with both Service Cloud and Live Agent user licenses. Each org is provided with 25 Einstein Bots conversations per month for each Live Agent User with an active subscription. To make full use of the Einstein Bots Performance page, you also need Service Cloud Analytics.