Analyze Einstein Bots Sessions Easily and More Deeply

Session logs record the details of your bot for a given session. Use the logs when building your bot to confirm the steps. And before you put your bot to work, event tracking helps you debug the interaction design.

Where: This change applies to both Lightning Experience and Salesforce Classic in Enterprise, Performance, Unlimited, and Developer editions. Setup for Einstein Bots is available only in Lightning Experience.

Who: Einstein Bots is available to orgs with both Service Cloud and Live Agent user licenses. Each org is provided with 25 Einstein Bots conversations per month for each Live Agent user with an active subscription. To make full use of the Einstein Bots Performance page, you also need Service Cloud Analytics.

How: On the Performance page, click Session Log to view your bot sessions. Click a particular session to view more details. Use a filter to sort the list as needed. Filter the session log

To view more about a particular session or step, select Action | Detail. View log details