Service: Text Messaging and Facebook Messenger Support with LiveMessage, Help Center for Small Businesses, and Field Service Dispatching in Lightning Communities
Enjoy a cornucopia of new features to help bring your customer service to the next level. LiveMessage in Lightning Experience lets you engage with customers on top messaging channels from the Lightning Service Console. With Help Center, create a help site to share Knowledge articles and let customers log cases for issues that require human intervention. In Lightning Flow for Service, view completed steps in the Guided Action History and alert agents to required steps. Share dispatching responsibility with your field service contractors by giving them access to the dispatcher console from a community. Finally, power your Einstein bots to do more for your customers with process automation flows.