Use More Snap-Ins Chat Features in Your Community
You don’t have to choose between the benefits of including chat in your communities and powerful chat features. Take your snippet-only settings to your communities’ snap-ins in the Snap-ins Chat component. Add features like extra pre-chat and direct-to-button routing. Automated invitations are still unavailable for Community snap-ins. The snippet settings in the resource file are a little different than the settings you use in the code snippet. Refer to the Snap-Ins for Web Developer Guide for details.
Where: This feature is available in Lightning communities, accessed through Lightning Experience and Salesforce Classic, and is available in Essentials, Enterprise, Performance, Unlimited, and Developer editions.