Send and Receive Images and File Attachments with SMS Text Messaging and Facebook Messenger

They say that a picture is worth a thousand words. Agents and customers can get straight to the point by sending images and files in an SMS message and Facebook Messenger.

Where: LiveMessage in Lightning Experience is available in Enterprise, Performance, Unlimited, and Developer editions with the Service Cloud. This feature is available in orgs with access to LiveMessage through a Digital Engagement add-on.

Who: To exchange messages with customers, users need the Service Cloud license, LiveMessage User permission set license, and View Setup and Configuration permission.

How: In a messaging session, click the paperclip icon to open the file browser. Select a file or image. In the messaging session, click the Send icon.


Toll-free phone numbers don’t support attachments.