Send and Receive Images and File Attachments with SMS Text Messaging and Facebook Messenger
They say that a picture is worth a thousand words. Agents and
customers can get straight to the point by sending images and files in an SMS message and
Facebook Messenger.
Where: LiveMessage in Lightning Experience is available in Enterprise, Performance, Unlimited, and Developer editions with the Service Cloud. This feature is available in orgs with access to LiveMessage through a Digital Engagement add-on.
Who: To exchange messages with customers, users need the Service Cloud license, LiveMessage User permission set license, and View Setup and Configuration permission.
How: In a messaging session, click the paperclip icon to open the file browser. Select a
file or image. In the messaging session, click the Send icon.
Note
Toll-free phone numbers don’t support attachments.