Add Lookup Fields to Article Versions from Various Records

Look up a Lightning Knowledge article version on a specific record, such as a lead or custom object, to link the two records together. When a new article version is published, the lookup relationship you created stays connected to that version. You can check the specific article that converted a lead to an opportunity or view the article that’s the parent record to custom object records.

Where: This change applies to Lightning Knowledge in Essentials, Professional, Enterprise, Performance, Unlimited, and Developer editions with Service Cloud. Salesforce Knowledge is available in Professional, Enterprise, and Performance editions as an add-on.