Get More Done on Article List Views with Mass Actions

Edit up to 100 articles with just a few clicks. Mass actions on article list views let agents do things like batch publish relevant articles after a press release or mass assign draft articles to another person. Publish and assign are new standard actions available for article lists.

Where: This change applies to Lightning Knowledge in Essentials, Professional, Enterprise, Performance, Unlimited, and Developer editions with Service Cloud. Salesforce Knowledge is available in Professional, Enterprise, and Performance editions as an add-on.

Who: Agents who have the appropriate permissions to read, edit, delete, publish, or publish translated articles.