Customize Articles with Actions, Buttons, and Links (Beta)
Create custom buttons and links to help agents in Lightning Knowledge interact with Salesforce data and external services, such as online maps or websites unique to your business. Add four action types to let agents do various tasks from articles: create a record, update a record, start a flow action, and trigger a Lightning component action. For update a record actions, the button appears only in record home pages for draft articles and in the Knowledge object home list view when draft is the publish status.
Where: This change applies to Lightning Knowledge in Essentials, Professional, Enterprise, Performance, Unlimited, and Developer editions with Service Cloud. Salesforce Knowledge is available in Professional, Enterprise, and Performance editions as an add-on.