Customize Articles with Actions, Buttons, and Links (Beta)

Create custom buttons and links to help agents in Lightning Knowledge interact with Salesforce data and external services, such as online maps or websites unique to your business. Add four action types to let agents do various tasks from articles: create a record, update a record, start a flow action, and trigger a Lightning component action. For update a record actions, the button appears only in record home pages for draft articles and in the Knowledge object home list view when draft is the publish status.
Where: This change applies to Lightning Knowledge in Essentials, Professional, Enterprise, Performance, Unlimited, and Developer editions with Service Cloud. Salesforce Knowledge is available in Professional, Enterprise, and Performance editions as an add-on.
Note

Note

As a beta feature, customizing articles with actions buttons, and links is a preview and isn’t part of the “Services” under your master subscription agreement with Salesforce. Use this feature at your sole discretion, and make your purchase decisions only on the basis of generally available products and features. Salesforce doesn’t guarantee general availability of this feature within any particular time frame or at all, and we can discontinue it at any time. This feature is for evaluation purposes only, not for production use. It’s offered as is and isn’t supported, and Salesforce has no liability for any harm or damage arising out of or in connection with it. All restrictions, Salesforce reservation of rights, obligations concerning the Services, and terms for related Non-Salesforce Applications and Content apply equally to your use of this feature.