Use Strategies to Recommend Flows to Users and Community Members (Pilot)

Rather than displaying all flows all the time, display the right flows at the right moment to the right people with Einstein Next Best Action. Create a strategy that integrates business rules, predictive models, and data—both inside and outside of Salesforce— to show users suggested offers and actions.

Where: This change applies to Lightning Experience and Salesforce Classic in Essentials, Professional, Enterprise, Performance, Unlimited, and Developer editions.

Note

Note

We provide Einstein Next Best Action to selected customers through a pilot program that requires agreement to specific terms and conditions. To be nominated to participate in the program, contact Salesforce. Pilot programs are subject to change, and we can’t guarantee acceptance. Einstein Next Best Action isn’t generally available unless or until Salesforce announces its general availability in documentation or in press releases or public statements. We can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features. You can provide feedback and suggestions for Einstein Next Best Action in the IdeaExchange.