Use Autolaunched Flows in Einstein Bots—No Coding Required

Bring your automated processes to Einstein Bots. Open a case, update a contact, trigger a journey. Call autolaunched flows from your bot dialogs. Guide customers through multi-step processes, right in the chat conversation. Configure this powerful solution with clicks, not code.

Where: Einstein Bots is available in both Lightning Experience and Salesforce Classic in Enterprise, Performance, Unlimited, and Developer editions. Setup for Einstein Bots is available only in Lightning Experience.

Who: Einstein Bots is available to orgs with both Service Cloud and Live Agent user licenses. Each org is provided with 25 Einstein Bots conversations per month for each Live Agent User with an active subscription. To make full use of the Einstein Bots Performance page, you also need Service Cloud Analytics.