Google Integration: Flexible Record Matching, More Template Options, Two-Way Event Sync, and Required Change to Lightning Sync Setup
Get your reps working their Salesforce deals in Gmail™ and Google
Calendar™. Lightning for Gmail gives reps added flexibility when they’re matching email
recipients with relevant Salesforce records. More email template options, Einstein lead scoring,
and Salesforce tasks get reps working smarter—not harder. Lightning Sync now includes
two-way event sync for Lightning Experience, Salesforce for Android, Salesforce for iOS, and
Salesforce mobile web users. In addition, customers syncing events from Google Calendar to
Salesforce need to update their Lightning Sync setup to continue syncing events in Winter ‘18.
These changes apply to Lightning Experience,
Salesforce Classic, and all versions of the Salesforce app.
- Lightning for Gmail: Time-Saving Features and New Insights
- It’s now possible to use Salesforce Classic templates in Lightning for Gmail. With tasks debuting in Lightning for Gmail, keeping tabs on to-do lists is easier for your sales team. Get a taste of artificial intelligence with Einstein Lead Scores for leads on your emails.
- Lightning Sync for Google: Required Change to Lightning Sync Setup, Two-Way Event Sync, and Support for More Licenses
- Make your team more productive by setting up events to sync both ways between Google Calendar™ and Salesforce. When you do, you get exclusive access to Salesforce Calendar features that are designed to work with Lightning Sync. We’re also introducing support for users on Service Cloud and Force.com licenses, so you can get even more users syncing between Salesforce and Google applications. In addition, customers syncing events from Google Calendar to Salesforce need to update their Lightning Sync setup to continue syncing events in Winter ‘18.