Home > Salesforce Winter ’18 Release Notes > Salesforce Integrations >

Skype for Salesforce: Chat and Send Instant Messages (Generally Available)

Sales and service reps can use Skype for Salesforce to send instant messages and see who’s online without leaving Salesforce. This change applies to Lightning Experience only.
Available in: Professional, Enterprise, Performance, Unlimited, and Developer Editions

To use Skype for Salesforce, activate a Skype for Business Online account or a Microsoft Office 365® Enterprise plan that includes Skype for Business Online.

Note

Note

Earlier beta versions of Skype for Salesforce included audio and video chat capabilities. But Microsoft currently is revising Skype audio and video calling support. So for now, the generally available version of Skype for Salesforce doesn’t support audio or video calls.