Track Article Views with Event Monitoring

Make data-driven decisions about your knowledge base content with event monitoring. We added a KnowledgeArticleView event type to the EventLogFile standard object for article views. You can see who is viewing articles to better understand how people are using Knowledge within your organization.

You can use event monitoring to track views by user and by date, giving you insight into who is consuming articles. The KnowledgeArticleView event type is available in the API, but not in the Event Monitoring Analytics app.

Note

Note

Views by user and date do not include Community and custom Apex views.