Lightning Dialer: Record Custom Voicemail Greetings

Add personal flair to voicemail. Sales reps can record custom greetings on their Lightning Dialer voicemail. This change applies to Lightning Experience only.
Dialer is available for an additional cost in Professional, Enterprise, Performance, and Unlimited Editions



For now, we support outgoing calls only to the United States and Canada.

It’s easy for reps to replace the standard voicemail greeting with a personal recording when they select Voicemail Settings from the call panel or their personal settings.

voicemail settings page

This feature is available only to users with outbound and inbound calling access.

To use voicemail greetings, password protection can’t be required by default for content deliveries. From Setup, enter Content Deliveries in the Quick Find box, then select Content Deliveries. Ensure that Password protection is required is not selected.