To set up Community Pulse, you must have reports and dashboards mapped to your Workspaces for a given community. You can manually create the map, but why bother? The best way to get the mapping is to install or upgrade to the Winter ’18 Salesforce Community Management Package. We even include some prepopulated metrics for you to play with. The Community Management package will be available on AppExchange soon after the release.
If you have a community with Chatter, you get four Community Pulse metrics tiles with the AppExchange package: Members, New Members, Unanswered Questions, and Flagged Discussions. Click the New Members tile to get to the new Member Engagement queue, where you can say hello to all your new members with a few clicks.
Want to see different metrics? Community Pulse is completely customizable. No matter what kind of community you have, you can create metrics that are perfect for you. Click Edit Metrics to add, update, remove, and even reorder the metrics that appear in Community Pulse.
Click a Community Pulse metric to view an in-depth report or a dashboard for a broader perspective.