Manage External Community Users in Lightning Experience
No more switching between Lightning Experience and Salesforce Classic to manage external community members. From within Lightning Experience, you can create and disable partner and customer accounts and users and log in as a community user.
Create Communities in Enterprise, Performance, and Unlimited Editions—Even Without Communities Licenses
In Enterprise, Performance, and Unlimited orgs, you can create up to 100 communities using the Customer Service (Napili), Customer Account Portal, Salesforce Tabs + Visualforce, or the Aloha templates without buying communities licenses. To create communities using Partner Central, you need to purchase Partner Community licenses. To start creating your community, first enable Communities in your org. Your newly created community has limited access for guest users without licenses. Purchase Community Cloud licenses to allow members to log in, give access to Salesforce objects, or use more page views, based on your business needs.
Article URLs No Longer Include the Record ID
To improve your community’s SEO ranking, the record ID is no longer included in article URLs. Each time an article is republished, its record ID is also updated. By previously including the record ID in the URL, a new URL was created for the existing article whenever it was updated. To search engines, it appeared to be a new page each time, which hurt SEO ranking.
Customize Your Community’s Login Experience Based on the User
You now have more control over your users’ experience when they log in to your community. Want your logo to change on the login page depending on whether the user is an employee or customer? Or how about displaying a particular self-registration page based on the user’s country code. Your branding changes dynamically according to who logs in and from where.
External Community Moderators Can See Group Information
Having someone outside your org moderate your community is a great way to free up resources, but not if the moderator can’t see critical community reports. So we fixed that. Now external users with moderator permissions can see reports and information about the groups and communities they belong to.
Reports Open on the Page You’re On
Before, clicking a report opened a new tab and took you away from where you were working. Not anymore. Now reports open in the same page with a link to go back to the dashboard, keeping that tab count to a manageable minimum.