Instagram Generally Available

Deliver service on your customer's favorite social channel. Support for Instagram is now generally available. Connect your Instagram account directly to Service Cloud, track cases, and respond directly to customers. This feature is available in both Lightning Experience and Salesforce Classic.

To activate Instagram #hashtag listening, create a rule in your Social Hub account to receive posts when your brand’s #hashtag is mentioned. Sync your Instagram #hashtag to Social Customer Service to receive Social posts when your brand’s #hashtag is mentioned on Instagram.