Access Voice from the Utility Bar

To continue using Lightning Voice, admins must use the App Manager to make the feature available from the utility bar at the bottom of the page. The utility bar gives your sales reps quick access to commonly used tools. This feature is available in Lightning Experience only.

User Permissions Needed
To enable Voice features: “Customize Application”
utility bar in lightning experience
  1. From Setup, enter App Manager in the Quick Find box, then select App Manager.
  2. Edit an existing Lightning app or click New Lightning App. You can also upgrade a custom Classic app to a Lightning app.
    If available, the Lightning Sales app contains numerous options preconfigured for sales users.
  3. On the App Options tab, select Lightning Voice.
  4. On the Assign to User Profiles tab, make the app available to relevant user profiles.
  5. Verify the other app details, including the app name, branding information, and available menu items.
  6. Save your changes.
    To verify your changes, click the App Launcher and select the app that has Lightning Voice enabled.
Notify your users about how to now access Lightning Voice. This notification is especially important if Voice isn’t available in their most commonly used app.

For more information about the App Manager, see Meet the Lightning Experience App Manager.