See a service technician doing a happy dance in the field? It’s
probably because service appointments, service resources, service territories, operating hours,
and work types join work orders to give techs a 360-degree view of their work from wherever they
are. The new standard Field Service
Lightning objects are available in the Salesforce1 mobile browser app only. (If these objects
appear in the navigation menu in the Salesforce1 downloadable apps but they aren’t fully
|Field Service Lightning features are available in: Enterprise,
Performance, Unlimited, and Developer Editions with the Service Cloud.
Work orders are also available in Professional Edition.
These new field service items are available from the Recent section of the Salesforce1 navigation menu.
- Service Appointments
- Service Resources
- Service Territories
- Operating Hours
- Work Types
If these items don’t appear, expand the Recent section by tapping More.
The field service items are automatically included in the navigation menu as part of the Smart
Search Items element. Check out Salesforce1 Mobile App Navigation Menu in the Salesforce Help to see
how the navigation menu is populated.