Access More Field Service Information in Salesforce1

See a service technician doing a happy dance in the field? It’s probably because service appointments, service resources, service territories, operating hours, and work types join work orders to give techs a 360-degree view of their work from wherever they are. The new standard Field Service Lightning objects are available in the Salesforce1 mobile browser app only. (If these objects appear in the navigation menu in the Salesforce1 downloadable apps but they aren’t fully functional yet.)
Field Service Lightning features are available in: Enterprise, Performance, Unlimited, and Developer Editions with the Service Cloud. Work orders are also available in Professional Edition.

These new field service items are available from the Recent section of the Salesforce1 navigation menu.
  • Service Appointments
  • Service Resources
  • Service Territories
  • Operating Hours
  • Work Types

If these items don’t appear, expand the Recent section by tapping More. The field service items are automatically included in the navigation menu as part of the Smart Search Items element. Check out Salesforce1 Mobile App Navigation Menu in the Salesforce Help to see how the navigation menu is populated.

To learn more about these new features, see Field Service: Meet Your Field Service Lightning Toolbox.


Field Service Lightning must be enabled in your org. Only users with a Field Service Lightning permission set license can access Field Service Lightning features. Work orders, however, don’t require a special permission set license.