|Available in: Enterprise, Performance, Unlimited, and Developer Editions with the Service Cloud|
If you want to use service territories in Salesforce, determine which territories you need to create. Depending on how your business works, you may decide to create territories based on cities, counties, or other factors. If you plan to build out a hierarchy of service territories, create the highest-level territories first.
Create service territories from the Service Territories tab. After you create a territory, you can add members to it via the Service Territory Members related list. Service territory members are service resources who work within the territory. Associating them with a territory ensures that they’re assigned to appointments near their home base. To get started, see Set Up Service Territories (can be outdated or unavailable during release preview).