Changes to Work Order Enablement

In Winter ’17, we’ve made some changes to the way work orders are enabled. This feature is available in both Lightning Experience and Salesforce Classic.

Work orders are one of the standard Field Service Lightning features, but they’re the only feature that’s available by default in all supported edition orgs—whether or not Field Service Lightning is enabled. To access other Field Service Lightning features and to get the Winter ’17 enhancements to work orders, enable Field Service Lightning. (You need a Field Service Lightning permission set license to enable it.)

  1. From Setup, enter Field Service Settings in the Quick Find box, then click Field Service Settings.
  2. Select Enable Field Service Lightning.

    If you don’t have a Field Service Lightning permission set license, you just see an Enable Work Orders option, which is on by default.

  3. Click Save.


  • The Field Service Settings page replaces the Work Order Settings page in Setup.
  • If you have a Professional Edition org with the Service Cloud, work orders are the only Field Service Lightning feature available to you. Work orders are enabled by default, but you can disable them on the Field Service Settings page.