Field Service: Meet Your Field Service Lightning Toolbox

Winter ’17 brings good tidings of a brand new set of features that you can use to manage your field service operations. Track work with service appointments, manage your workforce with service resources, standardize your work orders with work types, and more.
Field Service Lightning features are available in: Enterprise, Performance, Unlimited, and Developer Editions with the Service Cloud. Work orders are also available in Professional Edition.
The Field Service Lightning managed packages are available for an additional cost in: Enterprise, Performance, Unlimited, and Developer Editions with the Service Cloud.

To access Salesforce’s field service features, enable Field Service Lightning. Enter Field Service Settings in the Quick Find box in Setup. Click Field Service Settings, and then select Enable Field Service Lightning. To learn more about how to set up Field Service Lightning, see Field Service Lightning Help (can be outdated or unavailable during release preview).

Note

Note

Users need a Field Service Lightning permission set license to access field service features other than work orders. Work orders don’t require a special permission set license.