Winter ’17 brings good tidings of a brand new set of features that
you can use to manage your field service operations. Track work with service appointments, manage
your workforce with service resources, standardize your work orders with work types, and
|Field Service Lightning features are available in: Enterprise,
Performance, Unlimited, and Developer Editions with the Service Cloud.
Work orders are also available in Professional Edition.
|The Field Service Lightning managed packages are available for an
additional cost in: Enterprise, Performance, Unlimited, and
Developer Editions with the Service Cloud.
To access Salesforce’s field service
features, enable Field Service Lightning. Enter Field Service Settings in
the Quick Find box in Setup. Click Field Service Settings, and then select
Enable Field Service Lightning. To learn more about how to set up Field
Service Lightning, see Field Service Lightning Help
outdated or unavailable during release preview).