Service: Enhanced Design for Agents, More Automation for Administrators

Help your support team deliver incredible service faster. A redesigned service console lets your team spot customer data in a flash. Agents can also attach files more quickly to cases and better monitor times on service agreements. Agents using web chat can raise a virtual flag to get help from supervisors, and administrators can block sensitive data from chats in real time. Administrators can also approve social media posts before they go public and suspend a data sync connection between Salesforce organizations while deploying changes.