Enjoy new Service Cloud tools that help you scale and streamline your business to provide a unified service experience powered by automation. Increase your time to value with the Service Setup Assistant, which creates an optimized Service app for you and your team and now takes care of more key setup steps. Use Workforce Engagement to streamline your contact center operation with data-driven shift planning tools and a win-win feature that lets employees grow and apply their skills (hint: it involves Trailhead). Get the full power and potential of Service Cloud Voice by integrating it with the telephony provider of your choice. Learn when Einstein refreshes replies for your chat agents, and track Einstein's progress in building your predictive model for Einstein Case Classification.