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Einstein Bots
Help your bots reach more customers in the languages they use every
day with language improvements in Input Recommender, language-based intent sets, and three new
beta languages. With Article Answers, now in beta, you can create knowledge data categories to
deliver knowledge articles to different groups of customers. Intent management bulk actions allow
you to move utterances around with ease.
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Generate Utterances Fast and in Multiple Languages with Input Recommender (Beta)
Input Recommender is now easier to set up, and it supports multiple languages. This feature, which strengthens intent models using your existing Chat data, requires 75% fewer utterances, so you can get started even faster. Use the Language field to categorize utterances, and generate utterance recommendations in a specific language. -
Give your Bot Knowledge Superpowers with Article Answers (Beta)
Now bot admins can use Article Answers to help their bots deliver answers from their knowledge articles. Article Answers delivers a conversational answer to customer questions and includes selected fields from the knowledge article. This feature, now beta, includes smart updates such as Knowledge Data Category Segments, allowing you to bundle knowledge categories tailored to your customer segments. Use Lightning web components to display rich text answers or add rich content to messages: images, html, and more. -
Launch Intent Models with Fewer Utterances
Einstein Bots now needs fewer utterances to build an intent model, allowing you to get started with Natural Language Processing in record time. Now you can build an intent model with as few as 20 utterances for each intent. -
Get New NLP Languages for Einstein Bots (Beta)
More languages for Einstein Bots means you can reach out to your customers in the languages they prefer. Einstein Bots now supports Danish, Korean, and Swedish for Natural Language Processing in beta. -
Build Bots Faster with Intent Management Improvements
The upgraded intent management experience in the Einstein Bot Builder helps you quickly expand your bot. Dialog cloning now supports an option to include the attached utterance. And you can move utterances in bulk between intents or to an intent set. -
Create Smarter Intent Models with Language-Based Intent Sets
Do more with intent sets by using language tagging on utterances. An intent set can now contain multiple languages and you can bulk assign utterances to a new language. Bot training focuses on the utterances that match the bot’s language, so your model adjusts to fit your customers. -
Say Yes to Boolean Support Upgrades
The upgraded Einstein Bots language models understand your customers better when they say some variation of yes or no. Enhanced boolean support in English helps capture the many ways that your customers respond to a question. Multilingual boolean support, now in beta, allows your bots to understand when your customers say yes or no in more than a dozen languages.