The Summer ’20 release
delivers innovations across the entire Customer 360 Platform to support you in times of
How to Use the Release Notes
Our release notes offer brief, high-level descriptions of enhancements and new features. We include setup information, tips to help you get started, and best practices to ensure your continued success.
Get Ready for the Release
Reading the release notes is a great step in preparing for the release. These other resources help get you, your org, and your users ready for what’s coming your way. We add resources throughout the release when they become available, so check back often.
How and When Do Features Become Available?
Some features in Summer ’20 affect all users immediately after the release goes live. Consider communicating these changes to your users beforehand so that they’re prepared. Other features require direct action by an administrator before users can benefit from the new functionality.
We’ve made some changes to our supported browsers documentation, making it easier to find what you need. Supported browsers for Salesforce vary depending on whether you use Salesforce Classic or Lightning Experience.
Industries: Emergency Response Management, Plus Better Customer Focus with Action Plans, Search Enhancements, Store Visit Management, and More
Vertical solutions from Salesforce Industries are full of features designed to bring you closer to the people who depend on you. Salesforce Emergency Response Management helps you deliver contact tracing, monitoring, and other resources fast when crisis hits. Health Cloud has new emergency response features, plus more ways to support call center workers and connect with patients, along with increased convenience and usability. Financial Services Cloud brings greater usability to Action Plans and helps you leverage your customers' loan application data to create financial accounts. Consumer Goods Cloud helps your field reps focus on the most important data and manage their schedules more easily. Manufacturing Cloud helps keep your sales plans on track by enabling account managers to set account targets and forecast better.
Commerce: B2B Commerce on Lightning Experience, Enhanced Order Management Capabilities
Salesforce B2B Commerce on Lightning Experience brings the power of the Salesforce platform to your business-to-business (B2B) commerce solutions. Enhanced capabilities in Salesforce Order Management include support for multiple currencies, gross tax type on orders, refunds on cancellations, order product discounts, unmanaged orders, accounts and contacts, and payment processing with Adyen.
Communities: Enhanced Personalization, Revamped Menu Components, and Guest User Security
Personalization sees a slew of enhancements available in both Experience Builder and the API. Display different link sets in navigation components, such as the revamped Tile Menu, and so much more. Various security enhancements help keep your data safe. And starting in Winter ’21, you no longer have the option of opting out of enabling guest user security settings, so now is the time to prepare.
Mobile: Salesforce Mobile App and Notifications Enhancements
Get more done without leaving the Salesforce mobile app with personalized navigation and mobile activity reminders (pilot). Send more push notifications, and send custom notifications to external apps. Anyone with access to a Lightning community can now access the Mobile Publisher Playground app (beta).
myTrailhead: Enhance Your Company’s Branding with Customized Navigation Settings
Choose the pages to direct your users to when they click the help icon or log out of myTrailhead. Create custom links for your myTrailhead page footer. Delete filters that you don’t need from the Products category on the Modules and Trails pages. We removed Salesforce branding elements from myTrailhead so they don’t confuse your users.
Development: Create Your Own Salesforce App
Whether you’re using Lightning components, Visualforce, Apex, or our APIs with your favorite programming language, these enhancements help you develop amazing applications, integrations, and packages for resale to other organizations.
Marketing: Interactive Email, Data Mapping Visualizer, and Distributed Marketing Quick Send for SMS
Marketing Cloud is the premier platform for delighting customers with 1:1 customer journeys. It enables you to build a single view of your customer, leveraging data from any source. Plan and optimize unique customer journeys based on your business objectives. Deliver personalized content across every channel and device at precisely the right time. Measure the impact of each interaction on your business so that you can optimize your approach in real time and deliver better results.
Spotlight on Content
We added Pardot Help enhancements, Financial Services Cloud Administrator Guide updates, new Trailhead modules, and instructional videos. We also updated our Trust and Compliance documentation.