Service: Service Cloud Voice, Einstein Reply Recommendations, Multi-Language Einstein Bots, Field Service Lightning Shift Improvements, and More

Talk with your customers via Service Cloud Voice, a new product that integrates the power of Salesforce with the telephony services of Amazon Connect. Recommend chat replies based on similar closed chats to support agents in the Lightning Service Console. Use Einstein Bots in nine languages. Manage Field Service Lightning shifts (beta) more easily with improvements to schedule views.