Service: Service Cloud Voice, Einstein Reply Recommendations, Multi-Language Einstein Bots, Field Service Lightning Shift Improvements, and More
Talk with your customers via Service Cloud Voice, a new product that
integrates the power of Salesforce with the telephony services of Amazon Connect. Recommend chat
replies based on similar closed chats to support agents in the Lightning Service Console. Use
Einstein Bots in nine languages. Manage Field Service Lightning shifts (beta) more easily with
improvements to schedule views.