Search with Everyday Words Using Einstein Natural Language Search (Beta)

Natural language search lets users enter common words and phrases in the search box to find the records that they want. Natural language search is supported for accounts, cases, contacts, leads, and opportunities.

Where: This change applies to Lightning Experience in Enterprise, Performance, and Unlimited editions.

Who: Natural language search requires the Einstein Search permission set license.

Why: Everyday words together with certain objects and relative time conditions let Einstein Search apply these words as filters to your Salesforce org’s records.

For example, if your sales rep enters my closed cases last year, Einstein Search interprets those words as a person does. The results show every closed case owned by that sales rep in the last year. Examples of natural language search are available in the Help documentation.

natural language search results for my closed cases