Knowledge: Sharing and Article Ownership

Lightning Knowledge introduces sharing (Beta) so you can leverage the power of the platform. Set default sharing and tailor criteria-based rules to your content and your readers. The Change Owner action, available for all Salesforce orgs with Lightning Knowledge, helps you get specific about owner-based access if you make the switch to sharing.

Use Salesforce Sharing with Lightning Knowledge (Beta)
Take advantage of the sharing features you already know, such as organization-wide defaults, access by owner role hierarchies, and criteria-based rules. The standard Salesforce sharing model contrasts with the default for Knowledge, which uses data categories to control access beyond object permissions. When you use standard sharing, data categories still classify articles but they no longer control record access.
Change Record Owners in Lightning Knowledge
Choose which person or queue is responsible for an article draft or add the ownership fields to reports. The Change Owner action supports orgs making the switch to standard Salesforce sharing with Knowledge. Keep in mind that the owner only controls record access if you turn on sharing for Knowledge.
Track More Article Usage with Linked Articles
When an article is used in a Chat, Messaging, or Social conversation, it’s attached in the Linked Article list. An article shared in a social post within a case is still attached to the case in the Case Article object, while an article shared in stand-alone social conversations is attached in the Linked Article object. Previously, the Linked Article object was only associated with work orders, work types, and work order line items.
Filter Knowledge Reports by Data Category
Filter knowledge reports by category to return information about entire categories and subcategories of knowledge articles.

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