Release Notes

Know When Customers Are Not Interested with New Email Insight
The new Not Interested email insight lets you know without even opening the email when a customer prefers not to continue a sales conversation. Know which conversations to focus on to close deals. Einstein Email Insights shows the relevant sales context for emails associated with Salesforce records.

Add Users to an Einstein Activity Capture Configuration with SOAP API
The new UserEmailCalendarSync object lets developers add users to an Einstein Activity Capture configuration. Configurations allow users’ contacts and events to sync between Salesforce and their connected account. The API makes it easier to add many users to a configuration.

View Threaded Emails in a Single Page
To stay connected to the conversation, sales reps want to see emails grouped in a single thread. Now reps see threaded emails plus the latest engagement information in a single page. Previously, reps viewed threaded emails from the activity timeline.

Einstein Activity Capture: New Email Insight, API Access, and Improved View for Threaded Emails