Note: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.

Know When Customers Are Not Interested with New Email Insight

The new Not Interested email insight lets you know without even opening the email when a customer prefers not to continue a sales conversation. Know which conversations to focus on to close deals. Einstein Email Insights shows the relevant sales context for emails associated with Salesforce records.

Where: This change applies to Lightning Experience in Essentials, Professional, Enterprise, Performance, and Unlimited editions.

Who: This feature is available to all Einstein Activity Capture users including users with an Inbox license.

How:

Email Insights are available when you turn on Einstein Activity Capture. If you use Einstein Activity Capture through a Sales Cloud Einstein or Inbox license, Email Insights are on by default. View this insight in the email details, on the activity timeline, and in Salesforce Inbox mobile apps.

Not Interest insight highlighted in the Activity Timeline.