Note: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.
Lightning Sync for Microsoft Exchange Not Available for New Customers
Where: This change applies to Lightning Experience, Salesforce Classic, and all versions of the Salesforce app in Professional, Enterprise, Performance, Unlimited, and Developer editions.
Who: Customers who purchase Salesforce in Winter ’21 can’t enable Lightning Sync. Lightning Sync users, current Salesforce customers, and customers who purchase Salesforce before Winter ’21 can enable Lightning Sync and continue using it after Winter ’21. See Lightning Sync User License Support for license types that qualify for Lightning Sync.
- With Einstein Activity Capture sync, sales reps get up-to-date contacts and events in the application where they need it most.
- When reps send and receive emails, Einstein Activity Capture adds them to the activity timeline of related account, contact, contract, lead, opportunity, and quote records. Subsequent activity is automatically added to Salesforce, too. Sharing settings let you decide who else sees the related emails and events, so that teams work together better.
- Einstein Email Insights give reps intelligent data that helps them send the perfect response at the perfect time. For example, reps can follow up immediately when an email from a customer mentions a competitor.
To read about all the benefits offered by Einstein Activity Capture, see What Does Einstein Activity Capture Do?
Each release, we introduce improvements to Einstein Activity Capture. Stay up to date on improvements with the Salesforce release notes.