Lightning Sync for Microsoft Exchange Not Available for New Customers

Starting in Winter ’21, Lightning Sync won’t be available to new Salesforce customers. To start syncing your sales reps’ contacts and events between Microsoft applications and Salesforce, we encourage customers to explore Einstein Activity Capture. With Einstein Activity Capture, you get contact and event sync, plus easy admin setup and even more productivity-boosting features for sales reps.

Where: This change applies to Lightning Experience, Salesforce Classic, and all versions of the Salesforce app in Professional, Enterprise, Performance, Unlimited, and Developer editions.

Who: Customers who purchase Salesforce in Winter ’21 can’t enable Lightning Sync. Lightning Sync users, current Salesforce customers, and customers who purchase Salesforce before Winter ’21 can enable Lightning Sync and continue using it after Winter ’21. See Lightning Sync User License Support for license types that qualify for Lightning Sync.

Why: We heard your requests for more flexible connection options and optimized features. To give you the best in Microsoft integration, we are combining our resources to focus on delivering one sync product: Einstein Activity Capture. With Einstein Activity Capture, you get the same basic features as Lightning Sync, and more.
  • With Einstein Activity Capture sync, sales reps get up-to-date contacts and events in the application where they need it most.
  • When reps send and receive emails, Einstein Activity Capture adds them to the activity timeline of related account, contact, contract, lead, opportunity, and quote records. Subsequent activity is automatically added to the activity timeline, too. Sharing settings let you decide who else sees the related emails and events, so that teams work together better.
  • Einstein Email Insights give reps intelligent data that helps them send the perfect response at the perfect time. For example, reps can follow up immediately when an email from a customer mentions a competitor.

To read about all the benefits offered by Einstein Activity Capture, see What Does Einstein Activity Capture Do?

Each release, we introduce improvements to Einstein Activity Capture. Stay up to date on improvements with the Salesforce release notes.