Where: This change applies to High Velocity Sales in Lightning Experience. High Velocity Sales is available as an add-on in Enterprise, Performance, and Unlimited editions.
Why: When sales managers create a sales cadence, they can set manual email steps to thread with emails from previous email steps. If the subsequent emails use a different template with a different email subject, the subject changes to match the previous email, preceded by “RE:“.
Sales reps can complete threaded email steps from Lightning Experience, Outlook, or Gmail.
How: After the manual email step in a sales cadence, each subsequent manual email is set to thread with the previous email steps.
To start a new thread in the sales cadence, deselect Add to email thread. Each automated email step also starts a new thread.