Choose Whether to Track Emails in High Velocity Sales

Gathering information about interactions with sales reps’ emails isn’t always in compliance with your customers' privacy policies. Now email tracking is optional to give you more flexibility when you set up High Velocity Sales.

Where: This change applies to High Velocity Sales in Lightning Experience. High Velocity Sales is available for an extra cost in Enterprise, Performance, and Unlimited editions.

How: From Setup, in the Quick Find box, enter High Velocity Sales, and then select High Velocity Sales. Use the Email Tracking option to turn email tracking on or off.

High Velocity Sales setup page with the Email Tracking option highlighted.

Turning email tracking off for High Velocity Sales also turns email tracking off for all emails sent from Lightning Experience. If your reps use the Outlook or Gmail integrations with Inbox, use the Email Tracking option in the Salesforce Inbox setup page to turn email tracking off in the integrations.