Where: This change applies to High Velocity Sales in Lightning Experience. High Velocity Sales is available as an add-on in Enterprise, Performance, and Unlimited editions.
Why: Listener branch steps let sales managers listen for an email reply, and how long to wait for a prospect to engage (1). Then they can choose what outreach reps to perform when a prospect engages (2) or doesn’t (3). Listener branch steps ignore out-of-office and bounce replies.