Note: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.

Integration with Microsoft®: Track Email Setup Changes, Text Shortcut Improvements, Changes for Lightning Sync and Retirement for Salesforce for Outlook

You can turn the email tracking feature on and off from a single setting for all Outlook integration and Inbox users. Plus, we added a keyboard shortcut to make adding text shortcuts to an email easier than ever. In Winter ’21 Lightning Sync availability is changing. And Salesforce for Outlook will no longer function starting in December 2020. Keep reading to learn more about the retirement and moving to the next-generation features.