Integration with Microsoft®: Track Email Setup Changes, Text Shortcut Improvements, Changes for Lightning Sync and Retirement for Salesforce for Outlook
You can turn the email tracking feature on and off from a single
setting for all Outlook integration and Inbox users. Plus, we added a keyboard shortcut to
make adding text shortcuts to an email easier than ever. In Winter ’21 Lightning Sync
availability is changing. And Salesforce for Outlook will no longer function starting in
December 2020. Keep reading to learn more about the retirement and moving to the
next-generation features.