Filter Knowledge Reports by Category
Where: This change applies to all editions of Knowledge in Lightning Experience.
- at—Return knowledge articles in the specified category.
- above—Return knowledge articles above and in the specified category.
- below—Return knowledge articles below and in the specified category.
- above or below—Return all knowledge articles above, below, and in the specified category. If there is more than one root category, then the filter returns only knowledge articles that are part of the parent root category.
So with a category filter on United States below Arizona, your report returns knowledge articles about cities like Tucson and Phoenix. Or, with a category filter on United States above Arizona, your report instead excludes knowledge articles about cities in Arizona.
How: While editing a report, add a category filter from the Filters pane. To filter by United States at Arizona, click(1). A category filter section appears in the filters pane (2). Select United States for Category, above for operator, and Arizona for Value, then click Apply (3).