Streamline Your Flows with the Review Inbound or Outbound Service Appointment Component

Users can now review inbound or outbound service appointments with a new flow screen component. If an “Access to entity ‘Lead’ denied” error appears when scheduling an appointment, you can replace the old Review Service Appointment component with the new component.

Where: This change applies to Lightning Experience in Enterprise, Performance, and Unlimited editions with Lightning Scheduler enabled.

When: This component was released on April 15, 2020.

Why: The Review Service Appointment flow screen component causes an error when authenticated community users try to schedule an appointment. Most commonly, users with the Customer Community Plus license get this error.

Image showing error message Access to entity Lead denied

How: Edit your Lightning Scheduler flow that experiences this problem, and replace the Review Service Appointment component with the Review Inbound or Outbound Service Appointment component.