Hide Service Resource Names with Anonymous Scheduling

Anonymous scheduling ensures that your service resources’ names aren’t exposed to external users in scheduled appointments. With anonymous scheduling, users don’t get to choose service resources during the scheduling process, and assigned resources’ names aren’t shown on the appointment summary page.

Where: This change applies to Lightning Experience in Enterprise, Performance, and Unlimited editions with Lightning Scheduler enabled.

Why: Organizations typically hide their scheduled service resources’ names from users to protect their privacy. Anonymous scheduling also gives you the flexibility to assign different resources to appointments if the initially assigned resources become unavailable.

How: To enable anonymous scheduling, first enable automatic service resource assignment by setting the new Anonymous Booking attribute to True and Service Resource Booking attribute to False on your flow screen component. And then, hide assigned resources’ names by setting the new Show Service Resource attribute on the Review Service Appointment flow screen component to False.