Where: This change applies to Lightning Experience in Enterprise, Performance, and Unlimited editions with Lightning Scheduler enabled.
Why: Customers or guest users don’t always know the names of service resources or they don’t really care about which resource is assigned to them. With automatic resource assignment, they can schedule appointments without selecting a service resource. Based on the selected time slot, an appropriate service resource is automatically assigned to the appointment.
- To skip the resource selection page and automatically assign service resources, set Anonymous Booking to True and Service Resource Booking to False.
- To give users the option to choose between automatic resource assignment and manual resource selection, set both Anonymous Booking and Service Resource Booking to True.