Use Salesforce Sharing with Lightning Knowledge (Beta)
Who: Contact Salesforce Support to enable this feature in your org. The beta version of Sharing isn’t right for all orgs. Read the limitations and try sharing in a sandbox org if you’re unsure. For example, you can’t create rules that share articles with guest users or high volume users. We recommend that you don’t use sharing in orgs where you want to share only some public articles with guest and high volume portal users.
Why: Simplify your article access strategy by using the same sharing model you use for other objects, with some exceptions. For example, you can create a rule that modifies access based on the Record Type field. When Sharing is enabled, you can still use data categories to classify articles and as filters for searches and queries.
How: To switch to the Salesforce sharing model for Knowledge, edit the Knowledge Settings page in Setup.
- Under Sharing Settings, enable Use standard Salesforce sharing (Beta).
- Save your changes.
- Then, you can view and change the sharing settings for Knowledge. From Setup, enter sharing in the quick find box and select Sharing Settings.
Edit the sharing settings and add rules as you like. By default, the knowledge object uses Public Read/Write for internal users and Private for external access.